Shipping & Return Policy
SHIPPING: Shipping will be arranged between company and buyer. Upon recipe of your shipment it is extremely important to inspect and note any shipping damage that might be suspect. Holes, dents, tears, etc. should be noted on the form the driver gives you to sign accepting delivery. These notations will allow us to make a claim for shipping damage on your behalf. Failure to do so makes it extremely difficult to make a claim. If there is shipping damage and you have noted it on the delivery form, you can e-mail us at firstname.lastname@example.org or call our Customer Service Department at 1-800-456-7409 or fax us at 1-231-728-7456. We will take care of all the necessary arrangements to have the problem resolved.
RETURNS: Should you decide to return an item(s) for any reason, be it for refund, exchange or warranty, please contact our Customer Service Department at 1-800-456-7409. Returns for refund or exchange must be within 30 days of purchase. Original shipping and handling charges are not refundable. All returns must be in original packing, unused and in resalable condition and all non-defective returns are subject to a 35% restocking fee. We will not accept returns sent to us without prior authorization.
Once your return shipment is received at our facility, it will take approximately two to three business days for our team to inspect the product and set up your replacement order or refund. We strive to meet this time frame but it may vary due to current production at our facility.
If we are repairing the item you returned, additional time may be required due to the need to order replacement parts and make repairs.
If you originally paid for the item using a credit card we will credit your original form of payment.
If your originally paid for the item using a check, money order or ACH Transfer we will issue a refund in the form of a paper check.
All non-defective returns must be in original packaging, unused and in resalable condition. They are subject to a 35% restocking fee. Original shipping and handling charges are not refundable. Return shipping and handling charges will be deducted from the refund.